Consumer information

How do I get information about my consumer rights?

Consumer information is intended for consumers - natural persons entering into a legal transaction or operating on the market outside their trade, business, craft or profession. Consumer information does not imply legal advice or representation of consumers in proceedings before ordinary courts.  

Based on the public tender “Empowering consumers”, the Ministry of the Economy concluded funding agreements with consumer protection associations from the State budget of the Republic of Croatia. These agreements are for the purpose of providing free professional information to consumers and protecting their economic interests when dealing with traders.
 
Consumers enquiries are received by consumer protection associations:
- via freephone 0800/414-414 on Mondays, Wednesdays and Fridays from 10 a.m. to 2 p.m. 
- by post
- by e-mail
- in person at the premises of associations
- by filling in the contact form on the Central Consumer Portal “All for consumers”.
 
Associations that provide free information are as follows:
1. Development organisation for consumer protection, address: Selnica, Trg sv.Marka 2, rozp@rozp.hr
2. ZvoniMir association, address: Knin, Ulica kneza Domagoja 12 zvonimir@zvonimir.hr
3. Consumer education and information centre, address: Bilje, Vatrogasna 7, info@ceip.hr
4. “Potrošač“ - Consumer protection association, address: Zagreb, Ulica kneza Ljudevita Posavskog 48, potrosac@zg.t-com.hr 
5. “Splitski potrošač“ - Consumer rights association, address: Split, Šetalište Bačvice 10, splitski.potrosac@gmail.com

Enquiries can also be submitted via the Central Consumer Portal: www.szp.hr
All important information related to the protection of consumer rights can also be found on the website of the Central Consumer Portal.