European Consumer Centre Croatia
The European Consumer Centre Croatia helps consumers resolve cross-border complaints and disputes
The European Consumer Centre Croatia is part of the European Consumer Centres Network (ECC-Net), which provides advice and information on cross-border shopping and, in cooperation with other European Consumer Centres, assists consumers in resolving cross-border complaints and disputes.The European Consumer Centre Croatia can:
- provide advice on consumer rights when shopping in the EU, Norway, the United Kingdom, or Iceland
- provide advice on consumer rights in the case of a cross-border complaint against a trader based in another EU country, Norway, the United Kingdom, or Iceland
- contact the European Consumer Centre in the trader's country and request that they, on your behalf, contact the trader and attempt to find a solution to your complaint
- advise you on future steps if an amicable settlement is not possible, e.g., refer you to out-of-court settlement (ADR) or other appropriate actions
- if your case falls outside the jurisdiction of the European Consumer Centre, advise you on where to direct your complaint or help you find the appropriate competent authority.
The European Consumer Centre Croatia cannot:
- compel traders to take specific measures
- act as your legal representative
- resolve complaints from Croatian consumers against Croatian traders
- resolve complaints against traders from countries outside the European Union, Norway, the United Kingdom, or Iceland (e.g., from Canada or the USA).
If you have a complaint, first contact the trader, as experience has shown that most problems are resolved in cooperation with the trader.
Send a written complaint, e-mail, or fax to the trader so that you have proof of submission. You can find the trader's address on their website, in the general terms and conditions, or in the sales contract.