“DO NOT CALL” e-register

If you do not want traders to contact you by telephone to sell you a product or service, you can register your phone number in the "DO NOT CALL" Register

The "DO NOT CALL" Register is a free public register of phone numbers belonging to consumers who do not wish to be contacted by traders via telephone or SMS/MMS messages for the purposes of promotion and sales. Its establishment is prescribed by the Consumer Protection Act.

Once you are registered in the "DO NOT CALL" consumer Register, traders have to remove all registered numbers from their calling lists and are prohibited from sending you messages or calling you to offer their products. Numbers are entered (or removed) by the respective operator upon the request of the consumer (the signatory of the contract with the operator) within seven days of receiving the request.
Before registering in the "DO NOT CALL" Register, you can use the Registration (Removal) Request Form to retain previously given consents for specific traders whom you wish to allow to contact you. Likewise, you can also revoke previously given consents.

The Registration (Removal) Request Form for entering or removing a telephone number into/from the '’DO NOT CALL’' Register (in printed or electronic form) can be downloaded from our 'Documents' section.

A trader may contact you by telephone, regardless of whether your number is listed in the '’DO NOT CALL'’ Register if you have not withdrawn a previously given consent or if you provided consent after registering in the '’DO NOT CALL’' Register, until you have withdrawn it.

If you no longer remember to whom you have given consent, you can check the box on the Request Form to withdraw all previously given consents. From the moment your number is registered, no trader is allowed to contact you; therefore, you would subsequently need to provide consent only to those traders whom you wish to allow to contact you for promotion and sales purposes.
Requests are submitted exclusively to your chosen service provider (operator).


The '’DO NOT CALL'’ Register is public and displays only three pieces of information:

• whether a specific number is entered in the Register
• whether all previously given consents for that number have been withdrawn
• the timestamp of when the number was entered into the Register.

Other information related to numbers entered in the '’DO NOT CALL'’ Register is not available!

The '’DO NOT CALL’' Register is established, managed, and maintained in electronic form by the Croatian Regulatory Authority for Network Industries - HAKOM. You can check registered telephone numbers on HAKOM's website.
 
The Market Inspection of the State Inspectorate is responsible for handling violations of the Consumer Protection Act, specifically regarding traders contacting numbers listed in the Register for promotion and sales purposes.