eHZZO

eHZZO is a new electronic service for natural persons, and the novelty is that it gives parents the opportunity to use it on behalf of a minor child and enables them to submit applications for the selection or change of a physician chosen

The service shall enable:
 
1. submission of applications for the selection or change of a selected physician in primary health care covering general or family medicine, dental medicine, gynaecology, and paediatrics
 
2. review of selected general/family medical practitioners, women's health care and dental health care
As an insured person of the Croatian Health Insurance Fund, you are free to choose a general/family medicine doctor and a dental medicine doctor. Women also have the right to choose a gynaecologist, and parents of preschool children choose a paediatrician. You choose a doctor for a period of at least one year and you can change him at the end of that period.
 
3. overview of completed prescriptions in the last 6 months with the total amount covered by the CHIF and possible insured person's pension
By applying to the e-citizens insured persons of the Croatian Health Insurance Fund, they have an insight into the received recipes.
With this service, the user of the e-citizens system can easily review how many prescriptions have been realized in the last 6 months, and how much is the total financial amount for downloaded medicinal products that includes the amount covered by the CHIF and the possible surcharge of insured persons for downloaded medicinal products.
Information on:

• the date of taking over the medicinal product,
• name of the medicinal product itself marked with the unique identification of the medicinal product (ATC code)
• amount of medicinal product taken
• information on the financial amount covered by the CHIF and on the amount of any additional payment of the insured person
• the pharmacy in which the medicinal product is withdrawn is also indicated for each individual medicinal product.

4. review and cancellation of orders to healthcare procedures recorded in the system of centralised e-order lists
By applying to the e-citizens insured persons of the Croatian Health Insurance Fund, they have insight into open orders. This e-service can only provide insight into those orders that are registered in the system of centralised e-order lists. The accuracy of the data presented is within the competence of health institutions:

• it is possible to easily retrieve information about open e-orders to healthcare procedures in healthcare institutions
• for each individual health procedure, the exact date and time of the scheduled appointment and the name of the health institution where the appointment for that health procedure is reserved shall be indicated.
• it is possible to cancel the appointment of each individual health care procedure for which you have been ordered with the possibility to specify reasons for cancellation and contact information (phone number, e-mail address)
• it is possible to search for free appointments for health procedures.

5. submission of applications for the issuance of the European Health Insurance Card (EHIC) which enables the use of health services during temporary stay in EU, Norway, Iceland, Liechtenstein and Switzerland
As an insured person of the Croatian Health Insurance Fund, you are entitled to a European Health Insurance card which allows you to use services during temporary stay in EU countries, Norway, Iceland and Liechtenstein and Switzerland. Insured persons of the Croatian Health Insurance Fund (CHIF) are entitled to the European Health Insurance Card (EHIC) or in the English language European Health Insurance card. If, as an insured person of the CHIF, during your temporary stay in the territory of another Member State of the European Union (EU) and the European Economic area (EEP - Norway, Iceland and Liechtenstein), and as of 1 January 2017 and Switzerland, you suddenly get sick, hurt or have an accident, with the European card you have the right to use health care that cannot be postponed until the planned return to Croatia, at the expense of the CHIF funds.
The European Health Insurance card covers the costs of immediate health care, which the doctor of the medical institution you contact abroad says cannot be postponed until your planned return to Croatia.
Immediate health care will also be health care related to chronic or existing diseases if the aim of the journey is not to treat (for example, to control high pressure), and health care related to the pregnancy and birth of a child, if the aim of temporary stay abroad is not to deliver. Also, immediate health services are, for example, dialysis, oxygen therapy, asthma treatments, but in order to use these services, prior agreement with the health institution of the country to which the person intends to travel is required.
The European card is not an alternative to travel insurance and does not cover the costs of planned treatment. EHIC is used directly by contractual health service providers under the same conditions and at the same price as if you were insured in the State of residence, with the obligation to pay for participation if it is also paid by insured persons in the State of residence.
 
For issuing the card, you should personally contact the regional office or branch office of the Croatian Health Insurance Fund, or apply via the e-citizens system.
 
You can also obtain EHIC via the systems for the introduction of electronic queues- redomat, which have the additional possibility of the current production of the EHIC card within less than a minute by entering the PIN/MBO of the insured person. Such redomates are located in the Regional Office of the Croatian Health Insurance Fund in Zagreb at the addresses of Kloviceva 1 and Jukiceva 12, in the Regional Office of the Croatian Health Insurance Fund in Split at the address of the Coast Prince Branimir 14, in the Regional Office of the Croatian Health Insurance Fund in Rijeka at the address Slogin Kula 1, and in the Regional Office of the Croatian Health Insurance Fund in Osijek at the address of Ul. of King Zvonimir 1B. By means of a redomato, you download the created card immediately.
 
The card is issued free of charge, and the condition for issuing it is an orderly application for compulsory health insurance. At the same time, no special contribution is charged for the use of health care abroad (so-called “travel insurance”).
The European Health Insurance card shall be valid until the date indicated therein and, as a general rule, for three years. Issuance of a new card can be requested within 30 calendar days before the expiration of the valid card, and if you lose the status of insured person, you must return the card to the CHIF.